TranslogiMaster
KLIJENT
Pixel Pity
VREME
Objavljeno u Junu, 2023
TIP PROJEKTA
System Integration, Web App, Desktop App
LINK
Challenge & Concept
The Call Center web application is designed specifically for companies with employees who manage calls and provide customer support. This robust solution streamlines communication processes, enhances efficiency, and improves customer satisfaction.
Key Features:
- Efficient Call Management: Easily track, monitor, and manage incoming and outgoing calls.
- Comprehensive Reporting: Generate detailed reports to analyze call metrics and performance.
- Real-Time Analytics: Access real-time data to make informed decisions and improve support quality.
- Integrated CRM: Seamlessly integrate with existing CRM systems to maintain customer information and history.
- User-Friendly Interface: An intuitive and easy-to-navigate interface that ensures minimal training and maximum productivity.
USER ROLE
Assign specific user roles to manage permissions and ensure streamlined operations within the Call Center application.
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Call Center App Features
User Role Management
User Role ManagAssign specific user roles to manage permissions and ensure streamlined operations within the Call Center application.
Call Tracking
Track and monitor all incoming and outgoing calls with ease, ensuring every customer interaction is recorded and analyzed.
Real-Time Analytics
Access real-time analytics to gain insights into call metrics, performance, and customer satisfaction, allowing for data-driven decisions.
CRM Integration
Seamlessly integrate with your existing CRM systems to maintain comprehensive customer information and call history, enhancing service quality.
Automated Reporting
Generate detailed reports automatically, providing you with essential data on call duration, frequency, and agent performance for continuous improvement.
User-Friendly Interface
Navigate through an intuitive and easy-to-use interface, minimizing training time and maximizing productivity for your support team.
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Our solutions transform business challenges into streamlined successes. Let’s make your operations more efficient and your goals achievable with Softico’s innovative software solutions.
„The team at @Softico is incredibly dedicated, knowledgeable, and helpful. The end product was beautiful and worth every cent. I would definitely recommend Softico.“
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